I had a issue with a part they install it failed, but their warranty /guarantee kick in. They communicated with the auto shop in Tacoma and took care of it! WOZA!
Craig, thank you! We’re glad our warranty support and communication with the Tacoma shop helped take care of everything. We truly appreciate your 5-star review and look forward to serving you again. crowellbrothersinc@yahoo.com -Your Team at Crowell Brothers Automotive
I called Crowell Brothers when I was advised to have my car checked after the Battery light stayed on after several miles. They agreed to check my car and gave directions. When I arrived they checked it right away. My battery was dead and I needed a new alternator. Michael, the mechanic was so kind in explaining everything and showing the parts. They estimated the time to be 3hours. When we got back after taking a walk and having lunch at 3:00 they informed us it would take longer since it was hard to get the parts out. Michael kept us posted. I expected the estimate of cost would be higher but they committed to the original estimate and they did not charge for the extra time. We left the repair shop feeling grateful and blessed to have such good service with kind people who really are a shining example of great service and care for their customers. I would recommend them highly and also talked with the owner who stayed until past 6:30 when the job was completed. Great leadership! Michael was truly our Guardian Archangel.
Thank you so much, Trudy, for your incredibly kind words and for taking the time to share your experience. We know vehicle troubles can be stressful, and we're grateful you trusted us to help. Michael takes great pride in making sure our customers understand what repairs are needed, and we're thrilled to hear he provided the care, communication, and reassurance you deserved throughout the process. We're also glad we could honor our original estimate and get you safely back on the road. Your recognition of our team's commitment, from Michael's dedication to our owner's involvement, truly means a lot to us. Being called your "Guardian Archangel" is a compliment Michael won't soon forget! Thank you again for your recommendation and support. We were honored to serve you, and we look forward to being here whenever you need us. Safe travels and many blessings to you! 🚗⭐️⭐️⭐️⭐️⭐️
I had a great experience with Crowell. Their combination of professionalism, technical expertise, and good-natured shop humor made the entire process enjoyable and reassuring. They did an excellent job removing and resealing the lower oil pan on my 2004 F-350 6.0L. During the repair, they also discovered five bolts that were only finger-tight. These fasteners had previously been confirmed as properly torqued before another shop performed work on the truck, making their findings especially concerning. What impressed me most was their thoroughness and attention to detail. They took the time to properly inspect the vehicle, identify issues, and ensure the work was completed correctly. Prior to another shop working on my truck, I had never experienced these problems. Unfortunately, after that work was performed, I encountered repeated issues, damaged components, and a lack of accountability. Crowell’s professionalism and commitment to quality were a refreshing contrast. Thank you, Crowell, for delivering service that not only meets expectations but backs it up with quality workmanship and integrity. You’ve restored my confidence that there are still shops that take pride in doing the job right the first time.
Thank you so much for taking the time to share your experience and for trusting our shop with your F-350. We truly appreciate your kind words about our team, our workmanship, and even our shop humor! Our goal is always to provide quality repairs while making sure our customers feel informed and confident throughout the process. We’re especially glad that our inspection and attention to detail helped uncover issues that might have led to bigger problems down the road. Taking the time to thoroughly evaluate a vehicle and perform repairs correctly is something we take great pride in, and it means a lot to hear that our efforts made a difference for you. Thank you for recognizing our commitment to quality, integrity, and accountability. We understand how frustrating repeated vehicle issues can be, and we're honored that we were able to help restore your confidence and get your truck back on the road with peace of mind. We appreciate your business and look forward to helping you keep your F-350 running strong for years to come. Thanks again for the outstanding review! – The Crowell Brothers Team
Ruth, thank you for the 5-star review! We appreciate the opportunity to assist you and are grateful for your trust in our team. Thank you for choosing Crowell Brothers, and we wish you the best with your new vehicle. If there's ever anything we can help with in the future, please don't hesitate to reach out. – The Crowell Brothers Team
Absolutely amazing. I’ve never had a service professional from any field go above and beyond like Crowell Brothers did. We were traveling through town when our car caught fire. When the tow vehicle never came, a mechanic (Michael) came to us to diagnose and help us get the vehicle to them. Michael was incredibly kind, genuinely concerned for our comfort and well being, and did more to help us at every step of the way than most anyone else would have. We were traveling with our young daughter and dog, so the extra consideration and care was as appreciated as any repair. They then fixed it to a safe point for us to drive to our final destination (not in Aberdeen) while waiting for the part they needed for the full repair to arrive since it was unfortunately a Friday (everywhere closed til Monday). They fixed it quickly once the parts arrived and had us back on the road within the time frame we needed.
Katie, thank you so much for your incredibly kind words and for taking the time to share your experience. Having your vehicle catch fire while traveling is stressful enough, and we can only imagine how overwhelming it must have been with your young daughter and dog alongside you. We're so glad Michael was able to step in and help when you needed it most. Providing reliable repairs is important, but taking care of people is just as important to us. We'll be sure to share your compliments with Michael. His willingness to come out, assess the situation, and help coordinate getting your vehicle safely to our shop reflects the level of care we strive to provide every day. We're also happy we could get your vehicle safely back on the road while waiting for the necessary parts and then complete the repair quickly once everything arrived. We know travel plans don't stop for automotive issues, and our team was committed to getting you and your family to your destination as smoothly as possible. Thank you again for trusting Crowell Brothers during such an unexpected situation. It was our privilege to help, and we hope the rest of your journey was safe and enjoyable. – The Crowell Brothers Team
Perfect !
Dave, thank you for the 5-star review! "Perfect" is a word we love to hear. We truly appreciate your loyalty and the trust you've placed in us. Thanks for being a valued part of the Crowell Brothers family. – The Crowell Brothers Team
I came in needing a transmission diagnostic, afraid I was going to be told I need a new transmission that day. The gentleman I spoke with were kind, great at explaining what they found and suggesting where to go from there. I will be back if I need work done in the future
Cassie, thank you for the wonderful review! We understand that transmission concerns can be stressful, especially when you're worried you might be facing a major repair. We're glad our team was able to evaluate your vehicle, explain our findings clearly, and provide recommendations that gave you peace of mind. At Crowell Brothers, we believe in diagnosing concerns thoroughly and recommending repairs only when they're truly needed. Sometimes the best course of action is to monitor a situation and gather more information before making costly decisions, and we're happy we could provide you with honest guidance and a clear path forward. Thank you for trusting us with your vehicle. We appreciate your kind words and are grateful for the opportunity to earn your confidence. If you ever need us in the future, we'll be here to help. – The Crowell Brothers Team
Brought my boat in after having some problems with my stereo functioning. Chris squared away my wiring, bench tested the amps, and came up with a great temporary fix to get me functioning for the rest of the boating season and a reasonable plan that we can budget for in the off season. Very affordable compared to what the possibilities were and genuinely interested in making sure I was satisfied.
Doug, thank you for the great review! We're glad Chris was able to diagnose the issues with your boats stereo system, straighten out the wiring, and thoroughly test the amplifiers to get everything performing the way it should. Finding a practical solution that keeps you enjoying the rest of the boating season while also creating a sensible long-term plan is exactly the kind of approach we strive for. We believe in providing honest recommendations, clear communication, and solutions that fit both our customers' needs and budgets. It's great to hear that you felt Chris was genuinely invested in making sure you were satisfied with the outcome. Thank you for trusting Crowell Brothers with your stereo system. We appreciate your business and look forward to helping with any future upgrades or installations. – The Crowell Brothers Team
Thank you for leaving us a positive 5-star review, Jenny! We're happy to hear that you had a great experience with us. If you have any questions or need any further assistance, please don't hesitate to reach out to us at crowellbrothersinc@yahoo.com. We look forward to serving you again in the future. - Your Team at Crowell Brothers Automotive
Great customer service Very Knowledgeable and know what they are doing. They do great work for a reasonable price
Thank you so much for your review, Johna! Our team takes pride in providing excellent customer service and expert knowledge to all of our customers. We appreciate your kind words and look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out to us at crowellbrothersinc@yahoo.com. -Your Team at Crowell Brothers Automotive
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